Returns & Exchanges

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Made-to-order means all sales are final. Each TUFTIA rug is custom-made for you, so we cannot offer refunds or exchanges. To ensure satisfaction, we encourage you to:

  • Double-check dimensions and colors before ordering.

  • Ask us for additional photos or swatches if needed.

  • Confirm all details in writing (via email) before production begins.

Damaged or Defective Items: If your rug arrives in damaged condition, please contact us within 48 hours of delivery. Provide clear photos of the issue, and we will promptly arrange a repair or replacement at no extra charge. Our goal is that every rug meets our high standards of craftsmanship.

Non-returnable: Custom designs, special orders, and handcrafted goods cannot be returned or exchanged under any circumstances. (We do, however, stand by our quality — see the “Defective Items” policy above.)

Thank you for understanding; this policy allows us to focus on creating truly personalized, high-quality products just for you.

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